Rules for using the SURGE website, store, and digital services.
Last updated: April 28, 2026
By using the SURGE website, checkout, Discord link flow, or any related digital services, you agree to these Terms of Service. If you do not agree, do not use the site or purchase any products.
SURGE sells digital items and server-related perks, including ranks, bundles, queue skips, and other in-game benefits. These are digital services or digital goods and do not involve shipment of physical products.
You must provide accurate information at checkout, including your player name and Discord account details where required. We are not responsible for failed delivery caused by incorrect names, IDs, usernames, or other information submitted by you.
Payments are processed securely by Stripe. We do not store your full payment card information on our servers. By making a purchase, you authorize Stripe to charge the payment method you provide for the amount shown at checkout.
Most products are intended for near-instant or prompt digital delivery after successful payment. Delivery may depend on server availability, Discord connectivity, RCON access, or anti-fraud review. Delays do not automatically entitle you to a refund if the purchase can still be fulfilled within a reasonable time.
Queue skip products, ranks, and bundles provide access or perks only within the SURGE ecosystem and only while the relevant server, feature, or game integration remains available. We may update how these benefits are implemented to maintain stability, fairness, or compliance.
Your purchase is also subject to our Refund Policy. Before filing a chargeback or payment dispute, you agree to contact us through Discord support so we can review the issue. Fraudulent or abusive chargebacks may result in suspension from our services.
You may not use the website or services to abuse payment systems, evade bans, exploit delivery systems, impersonate others, or interfere with the platform. We may refuse service, cancel orders, or revoke access where misuse, fraud, or abuse is reasonably suspected.
We may update products, prices, availability, perks, and bundle composition at any time before purchase. Changes do not affect already completed orders except where a product must be adjusted to fix a technical or security issue.
We do not guarantee uninterrupted operation of the website, game servers, Discord integrations, or third-party services. Features may be unavailable due to outages, maintenance, platform restrictions, or force majeure events.
Nothing in these terms excludes rights that cannot lawfully be excluded under applicable consumer protection laws, including the Australian Consumer Law where it applies.
For support, billing questions, or delivery issues, contact us through our Discord community at Discord.